Our Terms & Conditions
Last updated: 1 January 2026
Welcome to The SkinHub. By placing an order on www.theskinhub.co.uk, you agree to the following Terms & Conditions.
Please read them carefully before purchasing.
1. About Us
The SkinHub is an online skincare retailer based in the United Kingdom.
Contact:
📩 info@theskinhub.co.uk
2. Placing an Order
• All orders are placed through our website
• Please check your order carefully before submitting
• Order confirmation does not mean acceptance
• We reserve the right to decline any order due to stock availability, payment issues, or pricing errors
A legally binding contract is formed once your order has been confirmed and dispatched.
3. Pricing & Payment
• All prices are in GBP (£) and include VAT where applicable
• Delivery charges are displayed at checkout
• Payments are processed securely
• Your card will be charged once your order is dispatched
We do not accept cash or cheque payments.
4. Delivery
• Delivery options and costs are shown at checkout
• Estimated delivery times are provided in your confirmation email
• Delays outside our control may occur
• Risk passes to you upon delivery
If delivery cannot be completed within 30 days, you may request a refund.
5. Clearance & Final Sale Items
Items marked as part of our Clearance Collection or Closing Down Sale are considered final sale.
This means:
• No returns, exchanges, or store credit for change of mind
• Refunds only apply to faulty or damaged items
• Stock is limited and non-restockable
By purchasing clearance items, you agree to these terms at checkout.
Please refer to our Refund & Clearance Policy for full details.
6. Returns & Refunds
Our returns and refund process is governed by our Refund & Clearance Policy.
In summary:
• Non-clearance items may be returned subject to eligibility
• Clearance items are final sale unless faulty
• Refunds are issued to the original payment method only
Please review our Refund Policy before purchasing.
7. Product Information
We aim to ensure all product descriptions, images, and information are accurate.
However:
• Packaging may differ from website images
• Colours may vary depending on your device
• Measurements are approximate
All products are supplied in accordance with UK consumer law.
8. Faulty Goods
Under the Consumer Rights Act 2015, you are entitled to goods that are:
• As described
• Fit for purpose
• Of satisfactory quality
If your item is faulty, please contact us within 28 days of delivery.
We may request photographs to assist with assessment.
9. Skincare Use & Patch Testing
All skincare products should be patch tested before full use.
If irritation occurs, discontinue use immediately.
Due to individual skin sensitivities, The SkinHub cannot be responsible for personal reactions when products are used as directed.
10. Order Cancellations
Orders may be cancelled only if they have not yet been packed or dispatched.
Please contact us as soon as possible to request cancellation.
11. Limitation of Liability
We are not responsible for losses that are:
• Unforeseeable
• Not caused by our breach
• Related to business use
Nothing in these terms limits your statutory rights.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
13. Third Party Rights
No third party has the right to enforce these Terms & Conditions.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions, please contact:
We are always happy to help. 💗